Refund policy
Maison Botanical Return & Refund Policy
Where calm meets craft, and every detail is considered, including yours.
Our Promise to You
Every order that leaves Maison Botanical is prepared with genuine care and intention. We want you to love what arrives at your door as much as we loved curating it for you. If something is not right, we will make it right.
Returns
We offer a 30-day return policy on eligible items. If 30 days have passed since you received your order, we are unfortunately unable to accept a return request.
To be eligible for a return, your item must be in its original condition, which is unused, unworn, with tags attached, and in its original packaging. Your receipt or proof of purchase will also be required.
To begin a return, please reach out to us at hello@maisonbotanical.ca. Once your return is accepted, we will send you clear instructions on how and where to send your package.
Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Maison Botanical cannot be held responsible for items lost or damaged in transit on their way back to us. Items returned without prior approval will not be accepted.
A Special Note on Plants
Every botanical in our collection is hand-selected and shipped in a happy, healthy state. That is our personal promise to you. However, once your plant is in the hands of the courier, we cannot control the journey it takes to reach you.
If your plant arrives stressed, damaged, or not quite itself, please do not worry. Simply send us a photograph within 48 hours of delivery and we will make it right. Plants are living things and they deserve to be treated as such, and so do you!
📩 hello@maisonbotanical.ca
Damages and Issues
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us immediately at hello@maisonbotanical.ca so we can assess the situation and resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
Living plants (please see our plant promise above, we handle these on a case by case basis with care) Perishable goods including food and wellness consumables Custom or personalized orders Personal care and beauty products Hazardous materials, flammable liquids, or gases Sale items Gift cards
If you have a question about a specific item please reach out before purchasing and we will be happy to help.
Exchanges
The fastest way to receive the right item is to return your original purchase and place a new order once the return has been approved. We will guide you through every step.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the transaction.
If more than 15 business days have passed since your refund was approved and you have not seen it reflected, please contact us at hello@maisonbotanical.ca and we will look into it immediately.
We are a small, passionate boutique and your trust means everything to us. If something is ever not right, please reach out. We are always here.
📩 hello@maisonbotanical.ca | maisonbotanical.ca