Shipping policy
Maison Botanical — Shipping Policy
Every order leaves our hands with care and intention. Here is everything you need to know about how we get it to yours.
Processing Time
All orders are processed within 2 to 5 business days of payment confirmation. During peak seasons, holidays, and around pop-up events, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been dispatched.
We do not process or ship orders on weekends or Canadian statutory holidays.
Shipping Destinations
Maison Botanical delivers across Canada. We currently ship the following:
Home fragrance, wellness products, plant care accessories, teas, and lifestyle products — Canada-wide delivery available.
Small plants — Canada-wide delivery available subject to seasonal conditions and carrier availability.
Medium and large plants — Available locally through our pop-up boutique experiences and local delivery in the Greater Toronto Area. These plants are too large and too precious to trust to a long courier journey and we want them to arrive at their very best.
We do not currently ship internationally. If you are outside of Canada and would like to enquire about a specific order, please reach out to us at hello@maisonbotanical.ca and we will do our best to help.
Shipping Rates
Shipping rates are calculated at checkout based on your location, the size and weight of your order, and the shipping method selected. All applicable rates will be displayed before you complete your purchase.
Free shipping thresholds and promotions will be clearly communicated on our website and social channels when available.
Delivery Timeframes
Once your order has been dispatched, estimated delivery times are as follows:
Ontario and Quebec — 2 to 5 business days Western Canada (BC, AB, SK, MB) — 5 to 8 business days Atlantic Canada (NB, NS, PEI, NL) — 5 to 8 business days
These are estimates only and are not guaranteed. Delivery times may be affected by carrier delays, weather conditions, remote locations, and other circumstances outside our control.
A Special Note on Plant Shipping (WE ONLY SHIP SMALL PLANTS OUTSIDE OF THE GREATER TORONTO AREA)
Every plant in the Maison Botanical collection is hand-selected and packed with the greatest care to ensure it leaves us in a happy, healthy state. We use protective packaging designed to cushion, support, and stabilize your plant throughout its journey.
However, once your plant is in the hands of the courier, we cannot control the conditions of transit — temperature fluctuations, handling, or the length of the journey. If your plant arrives stressed, damaged, or not quite itself, please do not be discouraged.
Simply send us clear photographs within 48 hours of delivery at hello@maisonbotanical.ca and we will make it right. Plants are living things and they deserve to be treated as such — and so do you.
For this reason we strongly recommend having someone available to receive plant orders promptly, particularly during winter months or extreme heat. Leaving a plant unattended in a mailbox, cold porch, or hot vehicle significantly increases the risk of transit stress.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. You can use this number to monitor your delivery through the carrier's website. If you have not received tracking information within 5 business days of your order confirmation, please contact us at hello@maisonbotanical.ca.
Missed Deliveries and Address Errors
Please ensure your shipping address is accurate and complete at checkout. Maison Botanical is not responsible for orders delivered to an incorrect address provided by the customer.
If a delivery attempt is missed, most carriers will leave a notice with instructions for redelivery or pickup. If an order is returned to us due to an incorrect address or failed delivery attempts, you will be responsible for the cost of reshipping.
Damaged or Lost Orders
If your order arrives damaged, please photograph the packaging and the item immediately and contact us at hello@maisonbotanical.ca within 48 hours of delivery. We will work with you to resolve the situation as quickly as possible.
If your tracking information shows your order as delivered but you have not received it, please first check with neighbours and any safe drop locations on your property, then contact your local carrier. If the issue remains unresolved, reach out to us and we will do our best to assist.
Seasonal Shipping Advisory
During extreme cold or heat — particularly Canadian winters — live plants may be more susceptible to stress in transit. We reserve the right to hold or delay plant shipments during severe weather conditions to protect the health of your order. If a delay is necessary, we will notify you by email.
We strongly recommend ordering plants during spring and fall for the most reliable delivery experience.
Contact Us
For any shipping questions, concerns, or updates to your delivery information, please reach out before your order is dispatched as we may not be able to make changes once an order has been fulfilled.
📩 hello@maisonbotanical.ca 🌿 maisonbotanical.ca
We are a small, passionate boutique and every order matters deeply to us. Thank you for trusting us to bring a little more botanical beauty into your home.